SEE CHANGE HEALTH CLUBS WEBSITE TERMS AND CONDITIONS

Version 1.0
27 February 2007

ABN: 591 0733 7100

This agreement supersedes any prior agreement, expressed or implied between See Change Health Clubs (SCHC) and any client or potential client (the customer) relating to transactions, memberships and bookings made via the SCHC website (www.seechangebeauty.com.au) or any related websites.

1. General
  1. All transactions undertaken by the customer through the SCHC website are final.
  2. SCHC does not store useful credit card information, however Cardholder Verification Numbers (CVNs) and some information is retained for the purposes of fraud prevention.
  3. SCHC is not liable for the use of fraudulent or ill-acquired credit card information on the SCHC website.
  4. SCHC will not refund any payments made via the SCHC website for any reason except those specifically stated in this agreement.
2. Bookings
  1. While every effort is made to secure the requested time slot for a booking made by the customer on the SCHC website, SCHC cannot guarantee a booking.
  2. If for any reason, SCHC cannot fulfill the time, date and services booked by the customer via the SCHC website, the customer will be offered the opportunity to re-schedule their booking to another available time/date. If a suitable booking cannot be found/made for the customer by SCHC staff, a full refund will be offered to the customer via cheque.
  3. Changes to bookings must be made with the SCHC branch direct either in-person or over the telephone.
3. Memberships
  1. Memberships purchased via the SCHC website are final and are not refundable or transferable.
  2. It is expected that a customer will be truthful when creating a new membership through the SCHC website. Any customer found to have misrepresented themselves in any way will have their membership suspended and all monies paid to SCHC for said membership will be forfeit by the customer regardless of the duration left on said membership.
4. Charge Backs
  1. SCHC will not supply goods or services on any transaction that is in dispute or that has been ordered by our merchant service provider to be refunded to the customer/card holder.
  2. SCHC reserves the right to pursue any person whom has received goods or services from SCHC (via the SCHC website or otherwise) and has then successfully disputed a charge to their credit card.
5. Deposits
  1. Deposits paid by the customer via the SCHC website are non-refundable.
  2. Deposits paid by the customer via the SCHC website may be transferred to another booking if:
    1. A customer reschedules a booking to another available date and time, giving more than 24 hours notice.
    2. SCHC is unable to fulfill the original booking made by the customer
  3. Deposits paid by the customer via the SCHC website are forfeit by the customer if
    1. A customer reschedules a booking, giving less than 24 hours notice
    2. A customer fails to arrive at a SCHC premises for a scheduled booking in a timely manner.
    3. A customer fails to arrive at a SCHC premises for a scheduled booking.
    4. A customer has misrepresented or failed to advise of any medical condition or other condition that prevents the scheduled booking/service being fulfilled correctly or places any SCHC employee at risk of disease, injury or death.
    5. Any other reason deemed appropriate by a SCHC employee, manager, franchisee, director or associate.
6. Medical and/or Other Conditions
  1. The customer must be forthcoming with information that may affect their scheduled booking. SCHC employees must be informed of the following prior to a booking being made:
    1. Medical conditions and/or other conditions that may affect if or how a service is performed or delivered
    2. Medical conditions and/or other conditions that may put any SCHC employee or customer at risk or disease, injury or death.
    3. Allergies to substances used in any services provided by SCHC.
7. Applicable Law
  1. These terms and conditions as well as all disputes arising out of or in connection with these terms and conditions shall be governed by the laws of South Australia, Australia, without regard to or application of choice of law rules or principles.
  2. Any dispute arising out of or in connection with these terms and conditions, or in future agreements resulting therefrom, shall be exclusively resolved before the competent court in South Australia, Australia.

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